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Agents are central to Bluejay’s ability to run simulations and provide detailed observability into your production calls. All simulations run against an Agent, and all observability is performed with respect to an Agent.

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What Is an Agent?

In Bluejay, an Agent is a representation of the voice or chat system you want to test and monitor. Bluejay uses the information you provide to establish a baseline for how the agent should perform.

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Creating an Agent

To create an Agent on Bluejay, you need to provide the following details:
FieldDescription
NameA unique, easily identifiable name for your agent
DescriptionA brief explanation of the agent’s role, capabilities, and context
GoalsClearly defined objectives your agent aims to achieve during calls
Knowledge BaseA structured collection of data, scripts, FAQs, or guidelines your agent uses
Phone NumberThe phone number associated with your agent for calls

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Why Agents Matter

Agents form the foundation of your interaction strategy on Bluejay. By clearly defining and accurately detailing your agents, you enable:
  • Precise call simulations that reflect real-world scenarios
  • Robust analytics and observability insights into agent performance
  • Effective optimization of agent behaviors based on data-driven feedback

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Best Practices

  • Be specific — clear, detailed descriptions and goals ensure your agent’s simulations and analytics are highly relevant and actionable
  • Regular updates — keep your knowledge base and agent details up-to-date to reflect any changes in strategy or information
  • Distinct names — use intuitive and descriptive agent names for quick identification and easier management

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Example Agent Definition

Name: "Customer Support Bot"

Description: "An AI-powered assistant handling common customer support queries."

Goals:
- Resolve common customer issues quickly
- Provide accurate product information
- Escalate complex queries to human operators

Knowledge Base:
- Product FAQs
- Troubleshooting guides
- Company policies

Phone Number: "+1 (123) 456-7890"