Retell Observability

Integrating Retell with Bluejay Observability

This guide will walk you through how to connect your Retell voice agents to Bluejay’s observability software. You can select Retell as your Voice AI Provider in the Advanced settings tab of an existing agent.

Quick Prerequisites

• Retell API Key
• A Bluejay Account

Setting Up the Integration

1. Configure Organization Settings

1. Log into your Bluejay Dashboard
2. Click on your Organization button in the bottom left corner
3. Select the Integrations option

2. Adding Your Retell Key

1. Locate the Retell API Key input
2. Enter your Retell API Key into the field
3. Click Save API Key

3. Configuring Your Agent in Retell

1. Copy the Webhook URL given in the Webhook configuration dropdown
2. Navigate to your Retell Agents dashboard and click the Webhook Settings dropdown
3. Paste the Webhook URL into the Agent Level Webhook URL field

4. Configuring Your Agent in Bluejay

1. Navigate to your desired Agents Settings tab
2. Scroll down and click the Advanced Settings dropdown
3. Select Retell as your Voice AI Provider
4. Copy and paste your Retell Agents ID into the Assistant ID field
5. Click Save Changes