What You’ll Learn
- The different simulation categories available in Bluejay
- When to use each type based on your testing goals
- Which integrations map to which simulation types
Voice Simulations
Voice simulations test phone-based customer journeys end to end. Bluejay places or receives calls through your telephony provider, runs the conversation with a Digital Human, captures the audio transcript, and evaluates it against your Custom Metrics.Text Simulations
Text simulations test messaging and webhook-based interactions. Bluejay exchanges messages with your agent over HTTP, WebSocket, or SMS and evaluates the full conversation transcript.| Integration | Description |
|---|---|
| HTTP Webhooks | Bidirectional HTTP messaging |
| WebSockets | Real-time bidirectional messaging |
| SMS | SMS-based text agent flows |
Regression Simulations
Regression simulations validate that changes to your agent — prompt updates, knowledge base revisions, model swaps — haven’t introduced new failures. Run the same simulation repeatedly and compare results over time to catch regressions early.Scenario-Specific Simulations
Scenario-specific simulations target stress cases, compliance checks, or edge conditions. Pair a narrowly defined Digital Human with specific success criteria to test exactly one behavior path in depth.Choosing the Right Type
| Goal | Recommended Type |
|---|---|
| Validate a new agent build before launch | Voice or Text (based on channel) |
| Catch regressions after a prompt change | Regression |
| Stress-test escalation handling | Scenario-specific |
| Benchmark across customer demographics | Community-based batch run |
Next Steps
Simulations Overview
Learn how to create and run simulations.
HTTP Webhooks
Step-by-step guide for text-based simulations.